Return policy

Digital products

All sales of digital products, including PDF binders, manuals and syllabi, are final. The files are delivered to you the moment your payment goes through and stay on your device, so they can’t be returned and we don’t offer refunds on them.

If a file won’t download or open, email hello@flight-first.com and we’ll fix it or send you a new copy. Your files are also always available under My Account › Downloads.

If an order includes both printed and digital items, the printed items can be returned under this policy and the digital items cannot.

Returning a printed product

You can return a printed product within 30 days of delivery. It should be in the same condition you received it.

1. Email hello@flight-first.com with your order number and let us know you’d like to return it. Please wait for our approval before sending anything.
2. Pack the item securely in its original packaging.
3. Mail it to the address below. We recommend a trackable shipping method. Return shipping is paid by you.

Send returns to:

Refunds

Once your return arrives, we inspect it and issue a full refund of the item price within seven (7) days. There is no restocking fee. Return shipping costs are not refunded. We’ll email you when the refund has been issued.

The refund goes back to your original payment method. Depending on your card issuer, it can take one to two billing cycles to show on your statement.

Damaged or defective items

If a printed product arrives damaged or has a printing defect, email hello@flight-first.com with your order number and a photo of the problem. We’ll arrange a replacement or a full refund.